You can set up recurring billing with a debit or credit card, as well as bank transfer. Each month on your billing date you will be charged for the next month’s subscription in advance.

As we use Stripe you can pay in any currency, however please be aware of currency conversion charges or fluctuations.

We don’t accept Purchase Order. You will be sent an invoice for processing via the email account registered to the subscription.

All prices are excluding VAT and charged in GBP

• Full vetting and interview process by our Launch Crew
• The time of your mixx expert as per your chosen subscription
• Complimentary use of the mixx marketing tech stack by your mixx expert to deliver activity on behalf of your brand
• Full access to our bespoke client portal, The Mixx Deck

We understand things can change, so we just need 2 weeks notice to be able to either close down your current task set, or to ensure we have the right brief for your next marketing expert to help you reach your goals. It’s simple to do via the Concierge Team in the Mixx Deck.

Yes, absolutely – you can switch between packages at any time we just need 30 days notice. Please be mindful that in doing so your dedicated marketer may not be able to adjust alongside so keep that in mind.

Yes, we ask for 30 days notice to cancel your subscription which you can do via the Concierge Team in the Mixx Deck.

This is where it all happens. It’s our custom portal where you will manage your priorities with your mixxer, send and recieve files, get support from our concierge team.

We are currently building new features and benefits all the time which are complimentary as part of your Mixx subscription. These are designed to help you grow professionally, work more effectively and ultimately make your marketing journey even more successful.

Once your package is chosen, a few things happen next.

Our Launch Crew team will be in touch with you to commence matching. Here you’ll have the opportunity to share all the details here about your business, your marketing goals and task priorities.

On the same day we will also set you up on the Mixx Deck which will be your home whilst you’re with us. Login details will be sent to the main person on the account.

When you onboard you can tell us if you have a specific date in mind to start with us. So you drive this start date.

Typically, we know most people are here because they need support as soon as possible. So once you’ve completed subscription we will begin to get the right person ready to start working with you. Typically they are ready to get started within 72 hours, usually 48hrs, on occasion under 24hrs.

Inside our Client Portal, ‘The Mixx Deck’, you’ll find an area called ‘The Filing Cabinet’, in here this is your secure file sharing area accessible only by your and your expert.

Here you will be able to safely leave all branding materials, logos, font files, product or service pictures, examples of previous campaigns etc.

You can add to this as you go.

Absolutely not, if you’re starting with a blank canvas that is fine.
By default, for every client we automatically complete a full analysis including market and competitor analysis, as well as prepare a full brand review from materials available online. In addition we will also prepare a complete buyer persona series to ensure any message tailored is specific to your ideal customer.

This is complimentary and part of our Blueprint Strategy model to ensure we have a full and consistent oversight of all our clients throughout.

These are used to help establish the first footsteps of a strategy and tactical plan.

Ensuring you have the right fit is really important to us, this is why we have built in a 14-day switch policy. So if you wish to change your assigned marketing expert for any reason, just tell us and we can begin the switch.

No, there are not. Mixx is not a recruitment service or employment agency. We are a marketing-as-a-service solution provider, so you are not directly responsible for our mixx experts. You are procuring our service solution as you would any other service provider or creative agency.

Yes we do. We’re a UK based business but our team is remote-first global. You will have an opportunity to tell us which time-zone suits you best when you begin onboarding.

Mixx is a remote-first business and we do not provide in-office visits. All our work is conducted remotely. This allows us to maximise our time and reduce our carbon-impact by removing in-person travel to site.

We invest thousands each month in some of the world’s best marketing platforms and technology.

They include platforms such as Supermetrics, Apollo.io, Hey Orca, Brevo, Jotform, Stripo, Adobe Express etc.

This list is constantly growing and changing.

During our time in the wild-west of Marketing, budget was a huge constraint in being able to secure full-time use of these types of tools due to ROI, or not using them frequently enough.

This is why we have built them into the subscription. Because in our opinion there is no point putting an expert marketer into a business that simply doesn’t have the tools to get the job done. This allows us to make the full scope of marketing more accessible to more businesses.

That’s no problem, they are there should your expert need to use them however if you’d prefer to share logins to your own platforms or connect us to your suppliers we can always work in the best way that suits you.

Great question, we can send out emails on your behalf and provide reporting on that if you don’t have your own email marketing platform.

We have a process when submitting data to us whereby you will share this with us via an Email Sign-Off form. Here you will provide sign off that you own the data, have rights to use the data and that you can provide evidence if asked of where you collected the data.

This is all part of GDPR requirements so that if we are asked at any point about the source of a record you can provide that. Without that sign off complete, Mixx will not send any emails on your behalf.

We are a GDPR compliant business and we expect all parties using our services for email marketing purposes to comply with that.

Mixx provide marketing-as-a-service, so anything outside of the time your subscription package has secured is not included. Our tools and platforms are for the tactical production of agreed tasks on the priority board.

Advertising budget required for deployment of any campaigns across social, digital or offline platforms is not included.

Via The List in the Mixx Deck we have a highly curated list of best-in-class suppliers of ancillary services for marketing and communications – such as photography, videography, branding, UX & Product Design, Exhibition & Event services etc.

It’s really down to you to set the pace for any 1:1’s based on your needs. However we usually recommend the following for remote 1:1 calls:

Essentials @ 5hrs per week = 1 per fortnight or month
Plus @ 10hrs per week = 1 per fortnight or week
Pro @ 20hrs per week = 1 per week
Elite @ 40hrs per week = 1 per week

You will be in constant contact during your time anyhow via the Mixx Deck where you can leave updates and messages for each other to pick up on the tasks at hand.

Yes, just like when you work with an agency – all work produced by us on your behalf is yours.

Yes, we will keep things simple though. Once we have your approval in writing via email that’s all we need to release any final files or work. This will be kept on file for future use if needed.

Your Mixxer will let you know each week how much time is left on the clock.

Please note that any unused hours each week can not be rolled over to the next week.

If you find you have too many or too few hours it would be worthwhile speaking to our Concierge Team to scale your subscription accordingly.

Go to ‘The Concierge’ inside of ‘The Mixx Deck’, here you can contact us directly to provide feedback or get further support.

Your dedicated marketer will work with you to agree on turnaround times and deadlines for the tasks at hand. These will be jointly agreed. Should you have any concerns regarding deadlines and meeting these please reach out to us via The Concierge. We will then be able to pick this up directly with your mixxer.

Our Launch Crew are a team are experts in talent and resourcing. We have stringent vetting procedures in place to ensure that only the best work directly with our partners.

Further to that, once you’re live each month we will check in with you to assess some key pillars around value, quality, professionalism etc.

This is your opportunity to share back to each month exactly how things are working for you. This enables us to remain agile and responsive to your needs.

No, whilst the purpose of Mixx is to blend into your existing team or setup, you’re not “hiring” anyone. We are marketing-as-a-service solution, and whilst being a people business is at our heart, we are ultimately a service solution.

Mixx is procured via your procurement teams as you would an external agency or service provider.